Support
We're happy to help
Need help? Email support@cluelogix.com — we aim to reply within 5 business days.
Contact us
The fastest way to reach us is email: support@cluelogix.com. Whether it's a technical problem, a question about your purchase, or feedback about the puzzles, we read everything. We aim to reply within 5 business days.
Postal mail works too, though email will always get a faster reply:
Cluelogix, LLC
8735 Dunwoody Place, Ste N
Atlanta, GA 30350
United States
System requirements
- Windows 10 or 11 (64-bit)
- About 120 MB to download
- No internet connection required — the game plays fully offline
The Windows SmartScreen notice
The first time you run Cluelogix, Windows may show a SmartScreen warning that says "Windows protected your PC." This is normal for independent games from small developers — Windows shows it for any new program it hasn't seen many times before, not because anything is wrong with your download.
To continue, click More info, then Run anyway. As always, only do this for software you got from a source you trust — such as your own itch.io purchase.
Common questions
Does Cluelogix need an internet connection?
No. Once installed, Cluelogix runs fully offline. There are no accounts, no sign-in, and nothing to connect to.
Will I lose my progress if I uninstall the game?
Your puzzle progress, statistics, and best times are stored only on your own device — they never leave it. Uninstalling the game removes them, so keep it installed if you want to keep your solve history.
How do I re-download the game?
If you bought Cluelogix on itch.io, sign in to itch.io and open My library — your download stays available there. If you can't find it, email support@cluelogix.com and we'll sort it out.
How do I get a refund?
Purchases and payments are handled entirely by the store you bought from, so refund requests go through that store rather than through us. For itch.io purchases, use itch.io's support process. If you're not sure where to start, email support@cluelogix.com and we'll point you in the right direction.
Anything else
If your question isn't covered here, just email support@cluelogix.com. You might also find what you need in the how-to-play guide or the privacy policy.